The red grouper I got for $32.99 was far from fresh; great Christmas disappointment. That never happened to me at Saybrook Seafood.
An owner can make or break a business and unfortunately new ownership has led to a few very unpleasant experiences for me. I have been a customer for many many years and when the new owners took over I asked them (as a loyal supporter of their business) to support my run for St Jude's Children's Hospital that I do in Memphis each December. They didn't even respond to my first request and then when I sent a follow up email they said no, they had already donated and no intention of making any additional donations. I was quite disappointed in the way this was handled but continued going there at least once a week. Then around a month ago I had finished ordering and went to the cash register to pay. I was told by an employee to "step aside" for another customer that was after to me; stunned trying to process what had just been said to me I complied. That was strike two and three for me. I have not been back and may never go back.
Have decided, after many trips to Atlantic Seafood, to drive a little longer and patronize another fish market; one in Old Saybrook. Reason for the change; fish seemed not as fresh as remembered as it often had an odor when unwrapped and customer service was lacking.
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