点评:I don't want to give the impression that Takashimaya is 100% bad. I've shopped here for years and had no real problems. This time however was different and relates to a specific department. Takashimaya outsources to Vietnamese vendors sales of fragrance and high end cosmetics. I assumed that buying a high end French fragrance, Creed, would be safe as it was from Takashimaya (high end Japanese department store). I was sadly wrong. After purchase I was directed to customer service to get a tax refund certificate. People here didn't make clear that if there was a problem there would be "no return/no exchange". Wasn't worried because again, I thought I was dealing with Takashimaya. The fragrance was either extremely old stock or had been seriously diluted and repackaged. I'm familiear with Creed as I have bought in Paris and the United States. When I went back in it was "there is nothing we can do". $400 loss. No mention that they weren't really who had sold me the fraudulent merchandise. Creed can't sanction this as it would reflect badly on their brand. The unidentified vendor has to either source expired product, likely, or actively participate in dilution/repackaging. I'll never buy fragrance here again and wouldn't recommend buying anything higher end than the normal department store varieties, Versace, Montblanc, Hugo, Armani, etc.....Wouldn't touch serious luxury products. I'm surprised Takashimaya tolerates this. Most likely in order to open in Vietnam they were required to allow local vendors to operate in their stores with Takashimaya uniforms/livery etc.....Rant over. Buy at your own risk.
翻译:我不想给人留下高岛屋100%糟糕的印象。我在这里购物已经很多年了,没有遇到任何真正的问题。然而,这一次有所不同,并且涉及特定部门。高岛屋将香水和高端化妆品的销售外包给越南供应商。我认为购买高端法国香水 Creed 会很安全,因为它来自高岛屋(日本高端百货商店)。可悲的是我错了。购买后,我被引导到客户服务处获取退税证明。这里的人没有明确表示如果有问题将“不退货/不换货”。并不担心,因为我又以为我是在和高岛屋打交道。这款香水要么是非常老的库存,要么已经被严重稀释并重新包装。我对Creed很熟悉,因为我在巴黎和美国都买过。当我回去时,我发现“我们无能为力”。损失 400 美元。更不用说他们并不是真正向我出售假冒商品的人。 Creed 不能批准这一点,因为这会对他们的品牌产生不良影响。身份不明的供应商必须要么采购过期产品,要么积极参与稀释/重新包装。我永远不会再在这里买香水,也不建议购买任何比普通百货商店品种更高端的东西,范思哲、万宝龙、雨果、阿玛尼等......不会碰严重的奢侈品。我很惊讶高岛屋竟然容忍这种行为。最有可能的是,为了在越南开业,他们被要求允许当地供应商穿着高岛屋制服/制服等在他们的商店里经营......咆哮结束。购买需要您自担风险。