旅行
账户
Naomi G
Jokes about miscarriages and sexual comments, met with TERRIBLE customer service. STRONGLY DO NOT RECOMMEND!!!
Green Devil Safari的点评
点评：One of the worst things I have ever experienced. I am 5 months' pregnant and our tour guide made jokes about me losing my baby on the bumpy drive through the forest (the company was aware that I was pregnant when I booked the trip and confirmed it was not a problem). The tour guide said he would "put a new baby inside me" if I did lose it but that it might be difficult because he is an "old man". The guide continued to make inappropriate comments of this nature throughout the day. I would have left the trip as soon as it happened, had we not been in the middle of the forest with no public transport options available.
Justifiably, I made a private complaint directly to the company to bring the very serious incident to their attention. They tried to guilt trip me into not making a public review and didn't even offer me so much as a refund (the VERY least they could have done given the traumatic experience I endured). They excused the shocking behaviour on the basis that the guide is a "loving grandfather" and because the other guests laughed at the jokes. They completely disregarded the severity of the comments and how I was made to feel on one of their trips.
I strongly DO NOT RECOMMEND this company. There are plenty of other companies that offer the same tours on the island that are also cheaper. We had an absolutely brilliant experience doing the west coast trip with a different provider.
Justifiably, I made a private complaint directly to the company to bring the very serious incident to their attention. They tried to guilt trip me into not making a public review and didn't even offer me so much as a refund (the VERY least they could have done given the traumatic experience I endured). They excused the shocking behaviour on the basis that the guide is a "loving grandfather" and because the other guests laughed at the jokes. They completely disregarded the severity of the comments and how I was made to feel on one of their trips.
I strongly DO NOT RECOMMEND this company. There are plenty of other companies that offer the same tours on the island that are also cheaper. We had an absolutely brilliant experience doing the west coast trip with a different provider.
翻译：这是我经历过的最糟糕的事情之一。我怀孕 5 个月了，我们的导游开玩笑说我在穿越森林的颠簸路上失去了孩子（公司在我预订行程时就知道我怀孕了，并确认这不是问题）。导游说，如果我真的失去了孩子，他会“把一个新孩子放进我体内”，但这可能很难，因为他是个“老人”。导游一整天都在发表这种不恰当的评论。如果不是我们在森林中间，没有公共交通选择，我早就离开了。
我有理由直接向公司私下投诉，让他们注意到这个非常严重的事件。他们试图让我感到内疚，不公开评论，甚至没有给我退款（考虑到我所经历的痛苦经历，这是他们能做的最起码的事情）。他们原谅了这种令人震惊的行为，理由是导游是一位“慈爱的祖父”，其他客人都笑了。他们完全无视评论的严重性以及我在他们的一次旅行中的感受。
我强烈不推荐这家公司。岛上还有很多其他公司提供相同的旅行，而且价格更便宜。我们和另一家供应商一起进行了西海岸之旅，获得了绝对精彩的体验。
我有理由直接向公司私下投诉，让他们注意到这个非常严重的事件。他们试图让我感到内疚，不公开评论，甚至没有给我退款（考虑到我所经历的痛苦经历，这是他们能做的最起码的事情）。他们原谅了这种令人震惊的行为，理由是导游是一位“慈爱的祖父”，其他客人都笑了。他们完全无视评论的严重性以及我在他们的一次旅行中的感受。
我强烈不推荐这家公司。岛上还有很多其他公司提供相同的旅行，而且价格更便宜。我们和另一家供应商一起进行了西海岸之旅，获得了绝对精彩的体验。
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