旅行
账户
Andrew R
A regrettable experience that could have been easily avoided - don't waste your time and money. Go the breach instead!
URBNSURF的点评
点评：Our URBNSURF Melbourne experience was a disappointing waste of time and money. No fun at all. It is it a great facility with nice people at check in and the hire shop.
Unfortunately, my son spent an hour in the water after a superficial 5-minute safety briefing with no instructor in the water with the group despite there being first timers.
Unfortunately, several of the group kept drifting into the wall and being crushed by the white-wash and the lack of instruction left the experience being horrible and prolonged.
When I raised this with the staff afterwards, they put me onto the operations manager who confirmed there was meant to be an instructor in the water with the group but they was not.
The operations manager told me he was aware of the situation at the end of the class but came across that was not in control and had no authority or competency to resolve the situation.
He said "sorry" about that but offered no real ownership or rectification for a poor experience where the operations and instructing were left to be desired to say the least.
I've been a sports instructor and would have through that checking levels and switching groups if necessary was something the facility should do.
From an operations perspective the manager should have some authority to offer a credit or discount on a future surf to try and counter the negative experience and review.
I'm left feeling the facility is in debt and that shows with the lack of instructors and poor training for operations staff that really have no clue what they're doing.
A regrettable experience for people with time and money to waste. You're better of hiring a board at the beach and getting tuition from people that care and can offer tips.
Unfortunately, my son spent an hour in the water after a superficial 5-minute safety briefing with no instructor in the water with the group despite there being first timers.
Unfortunately, several of the group kept drifting into the wall and being crushed by the white-wash and the lack of instruction left the experience being horrible and prolonged.
When I raised this with the staff afterwards, they put me onto the operations manager who confirmed there was meant to be an instructor in the water with the group but they was not.
The operations manager told me he was aware of the situation at the end of the class but came across that was not in control and had no authority or competency to resolve the situation.
He said "sorry" about that but offered no real ownership or rectification for a poor experience where the operations and instructing were left to be desired to say the least.
I've been a sports instructor and would have through that checking levels and switching groups if necessary was something the facility should do.
From an operations perspective the manager should have some authority to offer a credit or discount on a future surf to try and counter the negative experience and review.
I'm left feeling the facility is in debt and that shows with the lack of instructors and poor training for operations staff that really have no clue what they're doing.
A regrettable experience for people with time and money to waste. You're better of hiring a board at the beach and getting tuition from people that care and can offer tips.
翻译：我们在墨尔本的 URBNSURF 体验令人失望，浪费了时间和金钱。一点也不好玩。这是一个很棒的设施，在办理入住手续和租赁店都有很好的人。
不幸的是，我的儿子在接受了 5 分钟的肤浅安全简报后，在水中呆了一个小时，尽管他们是第一次来，但没有教练陪同他们。
不幸的是，该组中的几个人一直漂到墙上，被白色泡沫压垮，缺乏指导导致体验非常糟糕且漫长。
当我事后向工作人员提出这个问题时，他们让我去找运营经理，他确认应该有一名教练陪同该组下水，但没有。
运营经理告诉我，他知道课程结束时的情况，但发现他无法控制，也没有权力或能力解决这种情况。
他对此表示“抱歉”，但没有对糟糕的体验提供真正的责任或纠正，至少可以说，运营和指导都令人失望。
我曾经是一名体育教练，如果有必要，我会检查水平并调换组别，这是设施应该做的事情。
从运营的角度来看，经理应该有一定的权力在未来的冲浪中提供信用或折扣，以试图抵消负面体验和评论。
我感觉设施负债累累，这表现在缺乏教练和对运营人员的培训不足，他们真的不知道自己在做什么。
对于那些有时间和金钱可以浪费的人来说，这是一种令人遗憾的经历。你最好在海滩上租一块冲浪板，从那些关心你、能给你小费的人那里接受指导。
不幸的是，我的儿子在接受了 5 分钟的肤浅安全简报后，在水中呆了一个小时，尽管他们是第一次来，但没有教练陪同他们。
不幸的是，该组中的几个人一直漂到墙上，被白色泡沫压垮，缺乏指导导致体验非常糟糕且漫长。
当我事后向工作人员提出这个问题时，他们让我去找运营经理，他确认应该有一名教练陪同该组下水，但没有。
运营经理告诉我，他知道课程结束时的情况，但发现他无法控制，也没有权力或能力解决这种情况。
他对此表示“抱歉”，但没有对糟糕的体验提供真正的责任或纠正，至少可以说，运营和指导都令人失望。
我曾经是一名体育教练，如果有必要，我会检查水平并调换组别，这是设施应该做的事情。
从运营的角度来看，经理应该有一定的权力在未来的冲浪中提供信用或折扣，以试图抵消负面体验和评论。
我感觉设施负债累累，这表现在缺乏教练和对运营人员的培训不足，他们真的不知道自己在做什么。
对于那些有时间和金钱可以浪费的人来说，这是一种令人遗憾的经历。你最好在海滩上租一块冲浪板，从那些关心你、能给你小费的人那里接受指导。
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