Bransford
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Malvern View Spa
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Bransford Road Bank House Hotel, Spa & Golf Club, Bransford 英格兰
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It’s not a Spa! Honestly it’s not a spa!
Malvern View Spa的点评
点评：This review is for the “Spa” only. Now I have to say from the beginning this “Spa Day” was brought through WoWcher so I did set my expectations low.
The approach to the “spa” is well presented with lovely manicured gardens and a view of the Malvern Hills to die for. The reception is small but clean and uncluttered.
The issues started when we were given our towels, dressing gown and flip flops(so when we walked in)Then shown into the world’s smallest changing room. Where the windows were wide open(no privacy) as the “owner” likes to keep the air conditioner off to save “energy”. I was told by the manager that there is a remote for the air conditioner and we should have asked to turn it on(here’s a hint if you have a changing room that you know is hot and have opened the windows, how about the staff use their initiative and turn on the air conditioning.
After changing we went to the swimming pool which was clean and plenty of sitting. But where were the other Spa facilities? Well the Sauna which could sit 4 comfortably and 6 people intimately, had a broken light no timer(should you not be aware how long you are sitting in their) and a funny little heater thing in the corner which was making a disturbing noise which finally drove me out. The Steam room was again very small, but looked ok but had a funny smell so I bypassed.
The only water is in the room by the swimming pool(you have to go through the reception and pass the men’s rooms).
The jacuzzi is out of order and has been out of order for 3 months. When I queried I was told by the receptionist I should have been informed when I booked. However I as I sit here and write this review I have heard the same receptionist book 2 different “Spa” days and not inform any of them that the jacuzzi is not working sssoooo….
So essentially we booked a spa and got a swimming.
Admittedly we have just been given 3 free spa days passes “because the jacuzzi is out of service” or or could be because I questioned the lack of air conditioning in the changing room to the manager, then proceeded to write this review.
The staff are adequate and are responsive, but the facilities are basic and this place really shouldn’t be called a spa.
Oh also I think there is 1 therapist so don’t expect to get an appointment
The approach to the “spa” is well presented with lovely manicured gardens and a view of the Malvern Hills to die for. The reception is small but clean and uncluttered.
The issues started when we were given our towels, dressing gown and flip flops(so when we walked in)Then shown into the world’s smallest changing room. Where the windows were wide open(no privacy) as the “owner” likes to keep the air conditioner off to save “energy”. I was told by the manager that there is a remote for the air conditioner and we should have asked to turn it on(here’s a hint if you have a changing room that you know is hot and have opened the windows, how about the staff use their initiative and turn on the air conditioning.
After changing we went to the swimming pool which was clean and plenty of sitting. But where were the other Spa facilities? Well the Sauna which could sit 4 comfortably and 6 people intimately, had a broken light no timer(should you not be aware how long you are sitting in their) and a funny little heater thing in the corner which was making a disturbing noise which finally drove me out. The Steam room was again very small, but looked ok but had a funny smell so I bypassed.
The only water is in the room by the swimming pool(you have to go through the reception and pass the men’s rooms).
The jacuzzi is out of order and has been out of order for 3 months. When I queried I was told by the receptionist I should have been informed when I booked. However I as I sit here and write this review I have heard the same receptionist book 2 different “Spa” days and not inform any of them that the jacuzzi is not working sssoooo….
So essentially we booked a spa and got a swimming.
Admittedly we have just been given 3 free spa days passes “because the jacuzzi is out of service” or or could be because I questioned the lack of air conditioning in the changing room to the manager, then proceeded to write this review.
The staff are adequate and are responsive, but the facilities are basic and this place really shouldn’t be called a spa.
Oh also I think there is 1 therapist so don’t expect to get an appointment
翻译：此评论仅针对“水疗中心”。现在我不得不说，这个“水疗日”从一开始就是通过 WoWcher 带来的，所以我确实把我的期望定得很低。
通往“水疗中心”的道路布置得很好，有修剪整齐的可爱花园和令人惊叹的莫尔文山景色。接待处虽小，但干净整洁。
当我们拿到毛巾、晨衣和人字拖（所以当我们走进去时）然后被带到世界上最小的更衣室时，问题就开始了。窗户大开（没有隐私），因为“主人”喜欢关闭空调以节省“能源”。经理告诉我，空调有一个遥控器，我们应该要求打开它（这里有一个提示，如果您知道更衣室很热并且打开了窗户，工作人员使用怎么样他们主动打开空调。
换好衣服后，我们去了游泳池，那里很干净，有很多座位。但是其他水疗设施在哪里呢？嗯，桑拿房可以舒适地坐 4 个人，可以亲密地坐 6 个人，但是灯坏了，没有定时器（你应该不知道你在桑拿房里坐了多久），角落里有一个有趣的小加热器，发出令人不安的噪音，最后把我赶了出去。蒸汽房又很小，但看起来还不错，但有一股奇怪的气味，所以我绕过了。
唯一的水是在游泳池旁边的房间里（你必须穿过接待处并经过男厕所）。
按摩浴缸坏了，已经坏了3个月了。当我询问时，接待员告诉我应该在预订时通知我。然而，当我坐在这里写这篇评论时，我听到同一个接待员预订了 2 个不同的“水疗”日，但没有通知他们任何人按摩浴缸无法工作 sssoooo...。
所以基本上我们预订了水疗中心并游泳。
诚然，我们刚刚获得了 3 天免费水疗通行证，“因为按摩浴缸停止服务”，或者可能是因为我向经理质疑更衣室没有空调，然后继续写这篇评论。
工作人员充足且反应灵敏，但设施很基本，这个地方真的不应该被称为水疗中心。
哦，我也认为有 1 名治疗师，所以不要指望能预约到
通往“水疗中心”的道路布置得很好，有修剪整齐的可爱花园和令人惊叹的莫尔文山景色。接待处虽小，但干净整洁。
当我们拿到毛巾、晨衣和人字拖（所以当我们走进去时）然后被带到世界上最小的更衣室时，问题就开始了。窗户大开（没有隐私），因为“主人”喜欢关闭空调以节省“能源”。经理告诉我，空调有一个遥控器，我们应该要求打开它（这里有一个提示，如果您知道更衣室很热并且打开了窗户，工作人员使用怎么样他们主动打开空调。
换好衣服后，我们去了游泳池，那里很干净，有很多座位。但是其他水疗设施在哪里呢？嗯，桑拿房可以舒适地坐 4 个人，可以亲密地坐 6 个人，但是灯坏了，没有定时器（你应该不知道你在桑拿房里坐了多久），角落里有一个有趣的小加热器，发出令人不安的噪音，最后把我赶了出去。蒸汽房又很小，但看起来还不错，但有一股奇怪的气味，所以我绕过了。
唯一的水是在游泳池旁边的房间里（你必须穿过接待处并经过男厕所）。
按摩浴缸坏了，已经坏了3个月了。当我询问时，接待员告诉我应该在预订时通知我。然而，当我坐在这里写这篇评论时，我听到同一个接待员预订了 2 个不同的“水疗”日，但没有通知他们任何人按摩浴缸无法工作 sssoooo...。
所以基本上我们预订了水疗中心并游泳。
诚然，我们刚刚获得了 3 天免费水疗通行证，“因为按摩浴缸停止服务”，或者可能是因为我向经理质疑更衣室没有空调，然后继续写这篇评论。
工作人员充足且反应灵敏，但设施很基本，这个地方真的不应该被称为水疗中心。
哦，我也认为有 1 名治疗师，所以不要指望能预约到
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