旅行
账户
Alannah S
Run down, shabby hotel.
The Spa at Mar Hall的点评
点评：Awful run down hotel. I booked the Spa-cation for my mums 65th and was so so disappointed in the whole experience. Firstly the room was in pretty poor shape, from the mould around the bath, the dusty kettle/cups, the wood rotted windows (which almost broke off when I tried to close it) to the torn bed linen. The rest of the hotel was also very tired and shabby. I appreciate the hotel is going through refurbishment but maybe it shouldn’t be used for guests until then. We checked out at 11 and were informed that a £50 deduction had been taken off our bill by way of an apology which I gladly accepted and appreciated the gesture. We arrived at the Spa for our 12pm appointment for the Spa portion of our stay and were informed that we hadn’t actually been booked in and would have to come back another time. I finally got round to phoning last week to rebook in for our return appointment, I was asked if I had an email of voucher to confirm that I was due a return visit. I found this ironic as I have phoned and emailed the hotel about my experience and had been told someone would get back to me, that was almost 5 months ago and I’m stay waiting on someone returning my call or email!! Shocking customer service. The spa wasn’t the best, we were taken to the relaxation room and just kind of dumped there, weren’t shown where the changing facilities where or the amenities.
The only saving grace was the staff, they were all really lovely but unfortunately it wasn’t enough to redeem our overall experience.
The only saving grace was the staff, they were all really lovely but unfortunately it wasn’t enough to redeem our overall experience.
翻译：糟糕的破旧酒店。我为我妈妈 65 岁生日预订了 Spa 度假，但整个体验让我非常失望。首先，房间状况非常糟糕，浴缸周围发霉，水壶/杯子上满是灰尘，木头窗户腐烂（我试图关上窗户时差点摔坏），床单破烂不堪。酒店的其他部分也非常破旧。我知道酒店正在翻新，但也许在那之前不应该用来接待客人。我们 11 点退房，被告知我们的账单中扣除了 50 英镑作为道歉，我很高兴接受并感谢这一举动。我们到达 Spa 时，预约了 12 点的 Spa 部分，被告知我们实际上没有预订，必须再来一次。我上周终于有时间打电话重新预订我们的回程预约，他们问我是否有优惠券电子邮件以确认我是否应该再来。我觉得这很讽刺，因为我曾打电话和发电子邮件给酒店，告诉他们我的经历，他们说会有人回复我，但那已经是差不多 5 个月前的事了，而我现在还在等着有人回电话或回复邮件！！客户服务太差了。水疗中心不是最好的，我们被带到休息室，然后就被扔在那里，没有人告诉我们更衣室在哪里，也没有人告诉我们便利设施在哪里。
唯一值得庆幸的是工作人员，他们都非常可爱，但不幸的是，这不足以弥补我们的整体体验。
唯一值得庆幸的是工作人员，他们都非常可爱，但不幸的是，这不足以弥补我们的整体体验。
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