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14quinn14
Disgraceful Behavior by Management - An Unpleasant Experience for Children
Rainforest Adventure Golf的点评
点评：My recent visit to Rainforest Adventure Golf in Dundrum Town Centre was deeply disappointing and distressing, primarily due to the unacceptable behavior of the male manager on duty.
We visited today with a group of nine children, all under the age of 15, who come from disadvantaged backgrounds. For them, this outing was meant to be a joyful escape. Before starting, we asked a staff member if we could take a snack break midway through our game and then continue playing. She agreed without hesitation.
However, just a few minutes after the children began quietly eating their snacks, the male manager approached and started shouting at them about having their lunches there. The children, all under 11, were visibly upset and did not deserve to be spoken to in such a harsh manner. It was incredibly distressing for them, and their day out was ruined.
As the supervising adult, I approached the manager to explain that his staff member had permitted us to take our food out. Instead of listening or showing any understanding, he accused me of lying and insisted that no staff member would allow such a thing. His rude and aggressive attitude was shocking, and it was entirely inappropriate for him to address the children directly and without any adult present.
We had paid for both courses and expected a pleasant experience. Instead, we were met with hostility and poor customer service. Additionally, the place was overcrowded, and it took almost an hour for the children to complete the course. For the price we paid, we did not deserve to be treated so poorly.
I will be sharing this negative experience with my school colleagues and friends. I urge others to reconsider visiting this place until there is significant improvement in their customer service and management practices.
Rainforest Adventure Golf needs to seriously address their customer service issues, particularly in how they treat their younger guests. We were thoroughly disappointed and will not be returning.
We visited today with a group of nine children, all under the age of 15, who come from disadvantaged backgrounds. For them, this outing was meant to be a joyful escape. Before starting, we asked a staff member if we could take a snack break midway through our game and then continue playing. She agreed without hesitation.
However, just a few minutes after the children began quietly eating their snacks, the male manager approached and started shouting at them about having their lunches there. The children, all under 11, were visibly upset and did not deserve to be spoken to in such a harsh manner. It was incredibly distressing for them, and their day out was ruined.
As the supervising adult, I approached the manager to explain that his staff member had permitted us to take our food out. Instead of listening or showing any understanding, he accused me of lying and insisted that no staff member would allow such a thing. His rude and aggressive attitude was shocking, and it was entirely inappropriate for him to address the children directly and without any adult present.
We had paid for both courses and expected a pleasant experience. Instead, we were met with hostility and poor customer service. Additionally, the place was overcrowded, and it took almost an hour for the children to complete the course. For the price we paid, we did not deserve to be treated so poorly.
I will be sharing this negative experience with my school colleagues and friends. I urge others to reconsider visiting this place until there is significant improvement in their customer service and management practices.
Rainforest Adventure Golf needs to seriously address their customer service issues, particularly in how they treat their younger guests. We were thoroughly disappointed and will not be returning.
翻译：我最近参观了邓德拉姆镇中心的雨林探险高尔夫球场，感到非常失望和痛苦，主要是因为值班男经理的不可接受的行为。
今天我们带着一群 9 名儿童参观了这里，他们都未满 15 岁，来自贫困家庭。对他们来说，这次出游本应是一次快乐的逃离。在开始之前，我们问一名工作人员，我们是否可以在游戏中途吃点零食，然后继续玩。她毫不犹豫地同意了。
然而，就在孩子们开始安静地吃零食几分钟后，男经理走过来，开始对他们大喊大叫，让他们不要在那里吃午饭。这些孩子都未满 11 岁，显然很沮丧，不应该受到如此严厉的斥责。这让他们非常痛苦，他们的一天被毁了。
作为监督成人，我走近经理解释说，他的工作人员允许我们把食物带出去。他不但不听我说话，也不理解我，反而指责我撒谎，坚称没有工作人员会允许这种事情发生。他粗鲁而咄咄逼人的态度令人震惊，他直接对孩子们说话，而且没有成年人在场，这是完全不合适的。
我们已经为两个课程付了钱，本以为会有愉快的体验。相反，我们遭遇了敌意和糟糕的客户服务。此外，这个地方人满为患，孩子们花了将近一个小时才完成课程。就我们支付的价格而言，我们不应该受到如此糟糕的对待。
我会和我的学校同事和朋友分享这次不愉快的经历。我敦促其他人重新考虑来这里，直到他们的客户服务和管理实践有显著改善。
Rainforest Adventure Golf 需要认真解决他们的客户服务问题，特别是他们如何对待年轻的客人。我们非常失望，不会再来了。
今天我们带着一群 9 名儿童参观了这里，他们都未满 15 岁，来自贫困家庭。对他们来说，这次出游本应是一次快乐的逃离。在开始之前，我们问一名工作人员，我们是否可以在游戏中途吃点零食，然后继续玩。她毫不犹豫地同意了。
然而，就在孩子们开始安静地吃零食几分钟后，男经理走过来，开始对他们大喊大叫，让他们不要在那里吃午饭。这些孩子都未满 11 岁，显然很沮丧，不应该受到如此严厉的斥责。这让他们非常痛苦，他们的一天被毁了。
作为监督成人，我走近经理解释说，他的工作人员允许我们把食物带出去。他不但不听我说话，也不理解我，反而指责我撒谎，坚称没有工作人员会允许这种事情发生。他粗鲁而咄咄逼人的态度令人震惊，他直接对孩子们说话，而且没有成年人在场，这是完全不合适的。
我们已经为两个课程付了钱，本以为会有愉快的体验。相反，我们遭遇了敌意和糟糕的客户服务。此外，这个地方人满为患，孩子们花了将近一个小时才完成课程。就我们支付的价格而言，我们不应该受到如此糟糕的对待。
我会和我的学校同事和朋友分享这次不愉快的经历。我敦促其他人重新考虑来这里，直到他们的客户服务和管理实践有显著改善。
Rainforest Adventure Golf 需要认真解决他们的客户服务问题，特别是他们如何对待年轻的客人。我们非常失望，不会再来了。
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