点评:The building is beautiful and the acoustics are excellent. However, this venue is NOT ADA friendly. My husband (a disabled veteran) and I were seated in the ADA section on the lower level. This section has a MINIMAL rise. Patrons stood during the entire concert. My husband spent the evening looking at their backs from his wheelchair. I asked TRAVIS (theatre manager) if my husband could be relocated to the balcony so he could potentially see the stage while sitting in his wheelchair. Travis said the ADA section we were sitting in "has a lift to it". I told him the small lift isn't sufficient to see the stage. He didn't apologize and he never answered my question. I told him our ADA tickets were a HUGE waste of money if my disabled husband couldn't see the show he paid for and asked again for an accommodation for my husband. Travis repeated that the section is slightly elevated. So I told him we might as well leave, he shrugged me off, completely unconcerned. His callous disregard toward the disabled and unprofessionalism were surprising given his position. We left the concert since my husband could not enjoy the show.
As we were leaving, the evening's EVENT MANAGER spoke to us. She was kind, professional and offered a sincere apology, although the "event" was not at fault. She also offered us helpful advice that we can use in the future to help ensure my disabled husband has a chance to enjoy the same experience as all able bodied patrons. Please consider this ADA challenge before choosing this venue if you or your loved one is confined to a wheelchair. The venue will be unconcerned.
翻译:该建筑很漂亮,音响效果也很好。然而,这个场地不适合 ADA。我和我的丈夫(一名残疾退伍军人)坐在较低层的 ADA 区域。该部分涨幅最小。整个音乐会期间,观众都是站着的。我丈夫整个晚上都坐在轮椅上看着他们的背影。我问特拉维斯(剧院经理)是否可以将我的丈夫搬到阳台,这样他就可以坐在轮椅上看到舞台。特拉维斯说我们坐的 ADA 区域“有电梯”。我告诉他小电梯不足以看到舞台。他没有道歉,也没有回答我的问题。我告诉他,如果我残疾的丈夫看不到他付费的演出并再次要求为我丈夫提供住宿,我们的 ADA 门票就是巨大的浪费。特拉维斯重复说,该部分略有升高。所以我告诉他我们还是离开吧,他耸耸肩,完全不关心。考虑到他的职位,他对残疾人的冷酷无情和不专业态度令人惊讶。由于我丈夫无法欣赏演出,我们离开了音乐会。
当我们离开时,当晚的活动经理与我们交谈。她很友善、专业,并真诚地道歉,尽管“事件”并没有过错。她还向我们提供了有用的建议,我们将来可以使用这些建议来帮助确保我残疾的丈夫有机会享受与所有身体健全的顾客相同的体验。如果您或您的亲人只能使用轮椅,请在选择此场地之前考虑这项 ADA 挑战。场馆将不予理睬。