点评:well, we do not think we are actually going. Booked a reservation in early August, paid in full, got tickets on their site. Received a call Sept 28 from a very uncertain person who said our trip "did not have enough people" and was cancelled, that we would receive a refund, and that we could re-book for no charge. ???what? did I hear that correctly. We talked about rebookings and it seemed hopeless, so we agreed they would refund and our trip , about $800 (but not the remainder of our "bundle" for the skywalk and meal). I asked if she needed any information to refund the charge. There is NO PHONE number on the River Runners Website. No way to contact them. Four days later -- NO REFUND on my card. River Runners says they will NOT refund within 29 days of trip. I'm not sure the trip is really cancelled, not sure if the caller was for real and there is no one to speak to at Hualapai River Runners. I have left a message on the Grand Canyon West reservations line (which would only take a message) and asked for someone to call. Find someone with better business practices.
翻译:好吧,我们认为我们实际上不会去。八月初预订了房间,全额付款,在他们的网站上拿到了票。 9月28日接到一个非常不确定的人打来的电话,他说我们的旅行“没有足够的人”并且被取消了,我们将收到退款,并且我们可以免费重新预订。 ???什么?我没听错吗?我们讨论了重新预订的问题,似乎没有希望了,所以我们同意他们将退还我们的旅行费用,大约 800 美元(但不包括我们的空中漫步和餐饮“套餐”的剩余部分)。我问她是否需要任何信息来退还费用。 River Runners 网站上没有电话号码。没办法联系他们。四天后——我的卡上没有退款。 River Runners 表示,他们不会在旅行后 29 天内退款。我不确定这次旅行是否真的被取消,不确定打电话的人是否是真的,而且华拉派河跑步者 (Hualapai River Runners) 也没有人可以说话。我已经在大峡谷西预订热线留言(只接受留言)并要求有人打电话。寻找具有更好商业实践的人。