点评:Myself and a friend visited on Wednesday (18th Dec) for a Spa day that was bought for me as a gift by one of the members. It was a truly awful spa experience. We actually only stayed for a few hours in the end. We both used to be members so would never have purchased this ourselves and expectations weren't high, however I'm shocked by how terrible it actually was. Robes and towels are old and worn, it took 3 attempts to get a robe that fitted/ didn't look or feel awful. The facial was average, only 20 mins but beautician was nice.
Afternoon tea was horrendous, completely inedible - sandwiches were tiny fingers x 3 pp with a scraping of filling and stale bread. Sausage roll was a quarter each which had been microwaved and was greasy and soggy. The scones had been microwaved and were like rubber. Cakes were edible just nothing special. Would rate it a 0 if possible. Complained to the serving staff who didn’t charge us for the juices we had bought which was good of them, but there was no upsell on drinks or offer of alternate soft drinks for my friend who doesn't drink tea or coffee.
Steam room was cold, pool was cold, hot tub was cold and the pads on the loungers are the thinnest I’ve ever seen and water marked and dirty looking. General pool area still looks tired/grubby and the slippers we purchased are actually dangerous with how slippy they are on the floor - sauna was the only redeeming feature.
Original voucher stated a glass of bubbles and a £10 voucher but this wasn’t given and we would not have purchased any more food from here either way. Honestly the kitchen should be closed as the food is completely inedible, we left early as we were starving.
I wouldn't normally write an online review but have on this occasion as honestly the whole experience was terrible.
翻译:我和一位朋友于周三(12 月 18 日)前往 Spa 中心,这是一位会员为我买的礼物。这真是一次糟糕的 Spa 体验。我们最后只待了几个小时。我们以前都是会员,所以自己绝不会花钱来这里,期望也不高,但结果却让我震惊。浴袍和毛巾又旧又破,我试了三次才找到一件合身的浴袍,看起来和感觉都不错。面部护理很一般,只有 20 分钟,但美容师很好。
下午茶太糟糕了,完全不能吃——三明治很小,只有 3 片,还有一小块馅料和不新鲜的面包。香肠卷每个四分之一,用微波炉加热过,油腻而潮湿。烤饼用微波炉加热过,像橡胶一样。蛋糕可以吃,但没什么特别的。如果可能的话,我会给它打 0 分。我向服务人员投诉,他们没有向我们收取我们购买的果汁的费用,这很好,但是他们没有加价销售饮料,也没有为不喝茶或咖啡的朋友提供替代软饮料。
蒸汽房很冷,游泳池很冷,热水浴缸也很冷,躺椅上的垫子是我见过的最薄的,上面有水印,看起来很脏。游泳池区域仍然看起来陈旧/肮脏,我们买的拖鞋在地上滑倒真的很危险——桑拿是唯一的可取之处。
原始优惠券上写着一杯泡泡酒和一张 10 英镑的优惠券,但并没有给,无论如何我们都不会再在这里买任何食物了。说实话,厨房应该关门,因为食物完全不能吃,我们饿得早早离开了。
我通常不会写在线评论,但这次写了,因为说实话整个体验都很糟糕。