点评:So during Black Friday Moreys piers Aka blue palms ran a winter sale which I purchased because it was a fabulous deal. I also stayed at blue palms last year- it’s funclusive meaning they give you  unlimited dry rides and water park rides on all piers for the duration of your stay from check in until I believe 4 or 5 pm the day of check out. You cannot book blue Palms as a hotel only through their website. The entire motel is advertised as funclusive. During the Black Friday sale i booked through this winter sale for two nights and instead of 720 it was like $401. It was a great deal. It said there were date exclusions but the dates we were going are not included on exclusion list. There were no other details, exclusions, or stipulations. And because I couldn’t get someone on the phone when I called or an answer via email I went ahead and booked but I also took videos and pictures of me trying to find any other stipulations. I have now been contacted three times by Moreys pier / blue palms saying it was a mistake and they did not catch it because they were on Thanksgiving holidays. Thermostatic was so they say that winter sale was supposed to be a private sale open to season pass holders for 10% discount on their hotel room only . In addition to the sale being made public instead of private it was discounted at a higher rate than 10% . And lastly it had no details exclusions or stipulations so if IT said winter sale under the funclusive RATE and the entire hotel is sold as funclusive ONLY (inclusive of all rides and water parks on Moreys piers) you would assume that winter sale would be fun inclusive as well right . Especially since they DO NOT BOOK hotel rooms only. I did my due diligence I called and emailed for days and I emailed them finally after two week they reach out and say it was THEIR MISTAKE. They also accused me of MISUNDERSTANDING it included rides and slides. I replied to this manager and told her it is not my fault that Moreys incorrectly labeled the sale. The entire hotel is funclusive and when you go to their site there is no option to book a hotel only. It only allows you to book funclusive. So why would the hotel advertise a special that did not include what they typically include and did not specify stipulations or exclusions for said deal. It is not my fault the promo and pricing that was advertised was incorrect and lacking details or exclusions. I expect what I booked the two nights at the blue Palms which is advertised solely as funclusive on their site . You literally can’t book a HOTEL ROOM ONLY via their website the entire place is funclusive through their site. Their customer service is terrible and even though they advertised as the full hotel is being funclusive they will not honor it. What they said they were on our is my reservation as a hotel room only had a 50% discount. Which is false even if it was a funclusive deal 401 is not a half price discount. So again they are only offering me to keep my hotel room as a hotel only which at that point it’s pointless even stay there. They will not honor what they advertise as book direct and it’s a funclusive. They are not even taking ownership of their mistake and making it right with a customer. Again they are offering to keep my reservation as a hotel room only. If I want to do the funclusive there is only a 10% discount. But I purchased it at a really great discount due to their mistake I feel like they should honor it
翻译:因此,在黑色星期五期间,莫里斯码头又名蓝色棕榈树举办了一场冬季促销活动,我购买了它,因为这是一个很棒的交易。去年我也住在蓝棕榈酒店——这很有趣,这意味着在您入住期间,从入住到退房当天下午 4 点或 5 点,他们可以在所有码头上为您提供  无限制的旱地游乐设施和水上乐园游乐设施。您不能仅通过 Blue Palms 网站预订酒店。整个汽车旅馆都被宣传为有趣的。在黑色星期五促销期间,我通过冬季促销预订了两晚,价格不是 720 美元,而是 401 美元。这是一个伟大的交易。它说有日期排除,但我们要去的日期不包括在排除列表中。没有其他细节、排除或规定。因为当我打电话或通过电子邮件回复时找不到人,所以我继续预订,但我也拍摄了我试图找到任何其他规定的视频和照片。莫里斯码头/蓝棕榈现已联系我三次,说这是一个错误,他们没有抓住它,因为他们正在感恩节假期。恒温所以他们说冬季销售应该是向季票持有者开放的私人销售,仅在酒店房间享受 10% 的折扣。除了公开而非私人出售之外,其折扣率还高于 10%。最后,它没有详细的排除或规定,因此,如果它说冬季促销以包含乐趣的价格进行,并且整个酒店仅作为包含乐趣的价格出售(包括莫里斯码头上的所有游乐设施和水上乐园),您会认为冬季促销会很有趣也是对的。特别是因为他们不只预订酒店房间。我做了尽职调查,连续几天打电话和发电子邮件,两周后我终于给他们发了电子邮件,他们联系并说这是他们的错误。他们还指责我误解了其中包括游乐设施和滑梯。我回复了这位经理,告诉她莫雷错误地标记了“出售”并不是我的错。整个酒店都很有趣,当您访问他们的网站时,无法选择仅预订酒店。它只允许您预订有趣的。那么,酒店为什么要宣传特价商品,但不包括通常包含的内容,也没有具体说明该优惠的规定或排除情况。广告中的促销和定价不正确且缺乏详细信息或排除情况不是我的错。我期待着我在蓝色棕榈酒店预订的两晚,这家酒店在他们的网站上仅宣传为有趣的。你实际上不能只通过他们的网站预订酒店房间,整个地方通过他们的网站都很有趣。他们的客户服务很糟糕,尽管他们宣传整个酒店都很有趣,但他们不会尊重这一点。他们说的是我们的预订,因为酒店房间只有 50% 的折扣。这是错误的,即使这是一个有趣的交易 401 不是半价折扣。因此,他们再次只允许我保留我的酒店房间作为酒店,在这一点上,即使呆在那里也是毫无意义的。他们不会尊重他们所宣传的直接预订的内容,而且这是一种有趣的内容。他们甚至没有承认自己的错误并与客户纠正。他们再次提出保留我的预订仅作为酒店房间。如果我想参加有趣的活动,只有 10% 的折扣。但由于他们的错误,我以非常大的折扣购买了它,我觉得他们应该尊重它