Au Caprice Guesthouse (St. Aubin) - Au Caprice Guesthouse - 酒店预订 /预定 - 46条旅客点评与比价

No accommodation skills. Allergy ignorance.

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Worst experience of my life!! Will not return. I went inside to get a drink and was informed that you can’t order a drink unless you order food. New rule, weird but no biggie I came to have a plate of steamed mussels as well. Only to be told they took them off the menu. So I asked what’s on your menu now that is gluten free as I have a pretty bad allergy. The young girl tells me there’s nothing on the menu that’s gluten free and went into the back of house to speak with someone about this dilemma as I would still like to have a drink while I wait for my friends even tho I can’t eat anything they sell but she quickly returned with a firm. “No, we can’t sell you just a drink, we are a restaurant and there has to be a food sale on the receipt will any drinks” I was blown away, I have never felt such prejudice in my life. This BAR & GRILL is not within walking distance of anywhere else that I could have gotten food or drink and I don’t think they should be refusing service to anyone especially because their menu is lacking and can not accommodate to common allergies. So shoes, no shirt, no allergies.

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此点评为Tripadvisor会员个人反馈，不代表Tripadvisor的意见。

管理层回复

2019-10-16 Tina Nobrega, Gestor de Relações com o Cliente, Tripadvisor会员 (酒店代表)

尊敬的客人：非常感谢您分享您的详细评论。很抱歉，我们的所有服务和设施都没有让您满意。夏季的晚餐时间从19:30开始，从11月和冬季开始更改为19:00。很抱歉，您没有在出发当天要求早餐，因为我们总是组织早早餐，安排在前一天晚上将其放在客房内。至于通往海滨长廊的通道，仅适用于行动不便的客人。尽管我们没有任何安全问题，但出于对客人安全的考虑，这个入口基本上保持关闭。我们希望，尽管如此，您还是与我们度过了轻松的时光，并期待着欢迎您下次访问我们美丽的岛屿。多谢您的偏好。亲切的问候

此回复为业主反馈，并不代表TripAdvisor以及其合作方的意见。

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Au Caprice Guesthouse
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猫途鹰 欧洲 英国 海峡群岛 泽西岛 圣布雷拉德 St. Aubin St. Aubin酒店 Au Caprice Guesthouse

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猫途鹰欧洲英国海峡群岛泽西岛圣布雷拉德 St. Aubin St. Aubin酒店 Au Caprice Guesthouse

Au Caprice Guesthouse
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